Showing articles from ticket custom fields tag

Configure display order for custom fields

You can configure the ticket/contact fields order by using the “Reorder” option present beside the search bar in each tab. ![][1] The order which is configured here will be the order in which the ticket/contact custom fields will be displayed in New ticket form, ticket details page and contact detail page. Clicking…

Reports: Custom Fields

Custom Fields report enables you to view all of the statistics related to Custom Field usage in your helpdesk. With a quick glance, you can identify how often certain ticket or contact custom fields are being used and which custom field-values are being used the most. Applicable Plans: ✖️ Mighty ✖️ Fantastic ✔️ E…

Add help text to custom fields

Help texts provide assistance on how/what data should be filled in the field. You can add a help text to both ticket and contact custom fields by either editing an existing field or during field creation. > **Note**: As of now, the help text is visible only to the agents and will not be seen from the customer portal.…

How to set a Parent-Child association between Custom Fields?

Custom fields can be associated with one another and set to be enabled only when a particular option/value from a custom field is selected. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Parent and child association between custom fields is only possible when the **parent custom field*…

Create Ticket/Contact custom fields

Custom fields can be used to store additional information about a ticket/contact. Custom fields are of two types 1. Ticket custom fields: These are used to collect more information about the ticket, the issue type of the ticket, etc. 2. Contact custom fields: These are used to collect more information about the …

Manage ticket custom fields

Ticket custom fields lets you collect additional data about the ticket like Order ID, Shipping Address, Issue Type, apart from the basic properties such as status, priority , category or contact. Ticket custom fields can be later used to create ticket queues, filters or run reports on. > **Plan**: All plans ## How t…

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