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Showing articles from mass reply tag

Bulk re-assign tickets to a different agent

Using Bulk actions, one can perform mass re-assignment of the tickets assigned to Agent A to Agent B. Learn more about bulk editing [here][1]. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus **To re-assign tickets to a different agent, do the following:** * In the ticket list p…

Perform Bulk Actions on Tickets

Bulk Editing allows users to change the **ticket properties** of multiple tickets at once. It also includes **actions** such as mass delete, reply, and print. > Available on all pricing plans. **Bulk Editing Permissions:** There are two **ticket-level **[permissions][1] that restrict the agent's limit on the number…

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