HappyFox allows you to provide help texts to your custom fields which are accessible by contacts. This functionality is currently applicable only to the pre-login end-user [new ticket creation forms][1]. **To specify Help Texts for fields shown to contacts,** * Log in to your HappyFox agent portal. * Navigate to…
HappyFox allows you rename your custom field's label for contacts/customers. This functionality is currently applicable only to the pre-login "End-user" [new ticket creation forms][1]. **Heads up ❇️:** This feature is available only to _select beta_ customers. Please reach out to [support@happyfox.com][2] for more in…
HappyFox allows the **account administrator** to select the fields to be displayed in the New ticket form (Agent panel and Customer portal). > Navigation: Manage >> New ticket layout By default, HappyFox has Phone and Priority enabled in “New Ticket Form Display” option but it can be changed. You also are presented …
HappyFox's New Ticket Creation Form helps you take feedback/support-tickets from your customers. This form is displayed by default in your support center. You can access this page at _yourcompanyname.happyfox.com/new._ This form consists of two components - ticket fields & contact fields: * Ticket fields are those …