Please look at the article here on how to set up mail forwarding for an exchange mailbox,to forward to an external ID. [http://exchangepedia.com/2008/02/how-to-forward-mail-to-an-external-email-address.html][1] [1]: http://exchangepedia.com/2008/02/how-to-forward-mail-to-an-external-email-address.html
HappyFox allows you to convert incoming emails 📧 in Gmail into helpdesk tickets. To do this, you must associate a helpdesk category with the desired email and set up a forwarding rule in Gmail. **Associating a category with the email address:** * Log in to your HappyFox Agent portal. * 🔐 Your agent role must hav…