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Showing articles from Notifications tag

General Notifications

Below are the list of general notifications that are available by default in a Service Desk account **1. Forgot password - Requester** This email is sent to the requester when forgot password action is initiated by the requester. **2. Forgot password - Agent** This email is sent to the agent when forgot password…

Service Request Notifications

Below are the list of notifications that are available by default for the Service Request Ticket type. * The notification templates can be customised as per organisational or team needs. * Notifications can also be enabled or disabled for each team and assignment group. ## Agent Notifications **1. Agent New Ser…

How to customise the email notification templates?

Follow the steps explained below to customize the email notification templates, 1. Navigate to **Main Menu > Manage > Ticket Settings section > Notifications > any ticket type tab** 2. Click on any of the notifications to **Edit**. 3. Here the **list of all the teams** in service desk will be displayed along w…

Incident Notifications

Below are the list of notifications that are available by default for the Incident ticket type. * The notification templates can be customised as per organisational or team needs. * Notifications can also be enabled or disabled for each team and assignment group. ## Agent Notifications **1. Agent New Incident**…

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