Showing articles from ticket resolution time tag

How To: Calculate ticket resolution time considering Business Hours (excluding non-working hours, weekends and holidays)

By default, HappyFox Reports compute data taking into account the entire day for calculation of first response time, average response time etc. To calculate the ticket resolution time, accounting only Business Hours, follow the below steps: 1. Open the appropriate report under HappyFox --> Reports --> All Reports.…

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