Showing articles from password tag

Change other agent's password

Any agent with “**Manage agents**” permission can change other agents’ password. To change the password 1. Navigate to **Manage >> Agents >> Active (tab)** 2. Click on the desired agent to access the details page. 3. Click on the “**Change password**” option to initiate the password change. ![][1] 1. Yo…

Minimum Password Requirements

A robust password policy is crucial for the security of any organization. HappyFox has updated the minimum password requirements for its users i.e., both staff(agent) and contacts. All HappyFox passwords should now contain * Minimum of 8 characters * At least one lowercase letter [a-z] * At least one uppercas…

Password Policy Management

Password policy lets you define the standards for agents password used in the agent portal. > **Plan**: Enterprise & above To enable and configure the password policy, 1. Navigate to **Manage >> Security ** > **Note**: Only agents with “Manage Security” permission can view this option. ![][1] 1. Navigate to …

How do I reset a password for an agent?

Agents can change their password for security reasons or reset it if they forget it. HappyFox also gives you the flexibility to change/re-set other agents' passwords, if required. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Change/Reset password for yourself:** Agents can either …

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