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Showing articles from agent tag

In-app notifications for agents

Using the **My Notifications pane**, agents can quickly view significant updates or events happening within the HappyFox help desk that directly involves them. The main objective here is to notify the agents of the important helpdesk updates without requiring them to move to an email client in order to check them, mak…

Track agent availability in audit logs

HappyFox [audit logs][1] let you track the actions/changes made across the app. Actions performed by agents with regards to login/logout and availability are also captured in the audit logs. This is available as part of the basic audit logs and is applicable for all plans **Login / Logout** Whenever agents log into…

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