Showing articles from add agent tag

Add multiple agents

While you are setting up your HappyFox account, you would mostly want to add multiple agents in one go rather than each agent individually. This article covers different ways by which you can add multiple agents. > Note: Only agents with “**Manage agents**” permission can view/add agents to the helpdesk. To add mult…

Manage Agents

Agents are your team members who use HappyFox to resolve tickets raised by your customers (contacts). **IN THIS ARTICLE:** > [How to add agents][1] > > [View agents list][2] > > [View agent details ][3] **Watch a feature walkthrough 📽:** ## How to add agents? 1. Navigate to **Manage >> Agents** from the mod…

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