Customize Agent Email Notifications
Agent notifications are email alerts that your help desk agents receive when certain events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the different Agent No…
Customize Contact Email Notifications
Contact notifications are email alerts that your contacts receive when certain events happen on your help desk. These notifications are sent to the email address linked to your contact's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the different Contact Notificati…
Service Request Notifications
Below are the list of notifications that are available by default for the Service Request Ticket type. * The notification templates can be customised as per organisational or team needs. * Notifications can also be enabled or disabled for each team and assignment group. ## Agent Notifications **1. Agent New Ser…
Incident Notifications
Below are the list of notifications that are available by default for the Incident ticket type. * The notification templates can be customised as per organisational or team needs. * Notifications can also be enabled or disabled for each team and assignment group. ## Agent Notifications **1. Agent New Incident**…
Customize System Email Notifications
System notifications are email alerts that your contacts/agents receive when certain system-related events happen on your help desk. These notifications are sent to the email address linked to your agent/contact's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the d…
Channel Specific Email Notifications
In HappyFox, certain email notifications can be customized to be sent only when tickets are created from specific channels. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **List of notifications that can be customized channel-wise:** * [New Ticket Auto-Responder.][1] * [Cont…
Customize Knowledge Base Email Notifications
Knowledge Base(KB) notifications are email alerts that your agents receive when certain KB related events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **What are the diff…
Enable/Disable email notifications
Notifications are emails sent out to agents/contacts about different updates made within the ticketing system. Following notifications can be enabled/disabled. * [Contact notifications][1] * [Agent Notifications][2] * [Knowledge Base notifications][3] > Note: System and Forum notifications cannot be disabled. …
Edit notification email templates
You can customize the email that is sent as a notification by modifying the email templates. > Plan: Available for all plans. To edit the template, 1. Navigate to **Manage >> Notifications >> respective notifications tab** > Note: Only agents with “**Manage Notifications**” permission can view this option. 1.…
Setting up Microsoft Teams integration with HappyFox Service Desk
Microsoft Teams serves as a comprehensive communication and collaboration hub, seamlessly integrating persistent workplace chat, video conferencing capabilities, file storage solutions, and a wide array of application integrations. The seamless integration of HappyFox Service Desk with Microsoft Teams enables effortl…