Search results for "notification"
Knowledge Base Notifications
**OVERVIEW** Email Notifications can be sent to staff whenever a Knowledge Base article is created or updated. For this purpose, a new notification section called 'Knowledge Base Notifications' has been introduced under Manage >> Notifications page. Article update notifications are sent whenever there are changes to ...
Enable/Disable email notifications
Notifications are emails sent out to agents/contacts about different updates made within the ticketing system. Following notifications can be enabled/disabled. * Contact notifications * Agent Notifications * Knowledge Base notifications > Note: System and Forum notifications cannot be disabled. ## Overall n...
Setup contact notifications
Contact notifications can be set to trigger emails during following events: 1. New Ticket Auto-Responder: This notification is used when a contact creates a ticket via the web form or email. 2. Ticket Reply: This notification is used to enable replies to be received by contacts. 3. Contact account invite: This no...
Edit notification email templates
You can customize the email that is sent as a notification by modifying the email templates. > Plan: Available for all plans. To edit the template, 1. Navigate to **Manage >> Notifications >> respective notifications tab** > Note: Only agents with "**Manage Notifications**" permission can view this option. 1. ...
Setup forum notifications
Forum notifications can be set to trigger emails whenever there is new reply on any of the forum topic. 1. To set a forum reply notification, go to 'Manage' >> 'Notifications' >> 'Forum Notifications'. ![Forum notifications][1] 2. Click on "New Forum Reply". You will be directed to a text editor. ![][2] You can us...
Choosing the ‘From’ name for outgoing email notifications
The purpose of this feature is to allow the users to be able to toggle the name displayed in the email notification(s), sent to the contact. The admin has three options to choose from, namely; > * Category Name > * Staff Name > * Custom Name - Choosing the 'Category Name' will add the respective category nam...
Setup system notifications
System notifications can be set to trigger emails during following events: 1. When "Forgot password" is initiated for a 'Staff' or 'Customer' contact 2. When a new staff account is created 3. When a contact registers for a HappyFox account 4. When a contact is added by a staff and the account created automatically ...
Set personal staff notifications at category level
Every staff receives email notifications for several activities on their help desk such as - the creation of a new ticket, the assignment of a ticket to them, the merging of two tickets etc. Each staff can choose to opt in/out of these notifications, and enable or disable each particular notification for a specific ca...
How to send attachments to customers when creating a new ticket?
If your customers are not receiving any files that you attach when you create a new ticket on their behalf, you'll just have to enable this setting in your New Ticket Auto-responder email notification. **Step 1**: Head on over to Manage >> Notifications >> Contact Notifications, and click on New Ticket Auto-respond...
Why am I not receiving email notifications?
In HappyFox, when a ticket is created and unassigned, it sends email notifications to all the staff associated with that particular category. Once a ticket is assigned to a particular staff, the email notifications are sent only to that respective staff. If some other staff participates in that ticket, either by ad...