About staff panel

The staff panel is where your staff members can login to your helpdesk using their staff account. [your domain name].happyfox.com/staff takes you to the staff login page.

Once a staff member logs in to their HappyFox account, they will be taken to the dashboard, by default.

The staff member can create a new ticket by clicking New Ticket in the header section of the page.

Clicking My Settings will take them to his account settings page where they can Edit the Basic profile settings,
 localisation settings (timezones), change email/password associated with the account, configure ticket queues and notification preferences.

The Tickets tab will lists the available tickets in the helpdesk system, and can be configured according to the statuses and preferences of the user(s).

The Manage tab gives your staff member access to several configuration options such as General Settings, Categories, Staff, Notifications, Custom fields, Tags, Canned Actions, Service Level Agreements, Reports and Integrations, Forum and Multi-brand, depending on the permissions given to the staff role.

The staff member can view, add and edit the contacts in your help desk system by clicking on the Contacts tab.

The Reports tab will take them to the list of reports where the staff member can view, edit and add new reports.

The staff member can also access your HappyFox Knowledge Base which is especially useful when replying to a ticket.

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  • 07-Mar-2015