There are multiple possible ways to create a ticket in HappyFox.
1. Log-in to the Staff portal.
2. Click on '+' next to the search bar and the new ticket form will be displayed.
3. Fill in the details and click 'Submit' to create the ticket.
To know the ticket form in detail, please click here.
When you create a HappyFox account, you're provided with an email address that looks like this: email@example.com. You'll have to forward emails coming into your support email address to the above unique address for your HappyFox account, so that they get captured as tickets in your account. You can read about the detailed setup of this here.
Your customers can make use of the Create a new ticket/ Submit ticket option in portal to submit tickets.
The fields that appear on the ticket form can be configured under Manage -> General -> New Ticket Form Customization Options. This option to create a support ticket can either be made available for all the users who access the portal or only for logged users. This article gives additional information on the ticket creation process through the portal.
HappyFox lets you collect support requests of your customers, directly from your website, portal or any third party web page. This allows your customers to submit a ticket to your helpdesk without having to look around for your self-service portal or remember your support email.
In order to set this up, you need to configure the support widget in HappyFox and put the code snippet in your website. If you want it to be available across several pages, you can set up a pop-up widget that will appear as a small tab on the sides of your screen and will open up a form when clicked. You could also set up an embeddable widget, which will put a form directly into one of your pages (for example, the Contact Us page).
Either way, the widget will display the ticket form with all the ticket fields you have configured inside HappyFox, automatically. Follow the instruction to set up the support widget.