How to disable the Submit Ticket link for Contacts in the Support center

If you want to prevent end-users from submitting new tickets, you can disable the "Submit Ticket" button in your Support Center settings. This guide explains how to do so.

Steps to Disable the Submit Ticket Button

1. Navigate to the Support Center Settings:

   • Go to Menu > Support Center > Login.
   • In the right pane, click Login > Customize.

2. Toggle Off the Submit Ticket Button:

   • Under Visibility, find the Submit Ticket toggle and switch it off.
   • Click Save and Publish to apply the changes.

Remove the "Create a New Ticket" Link (If Applicable):

• Scroll up to the Submit Ticket toggle, where you will find a Description field.
• If the description contains the text: “Enable to track your existing support requests. If you have not created a ticket yet, then you would need to register or create a new ticket to begin.”
• Delete the "create a new ticket" link from the text.
• Click Save and Publish again to finalize the update.

Once these steps are completed, end-users will no longer see the Submit Ticket button or the option to create a new ticket, ensuring better control over support requests.