What is a Catalog Item? and How to configure it?

What is a Service Catalog?

Service Catalog is a single source of information on the various services, service and product offerings of an organisation available to the employees for requesting. It helps in standardising the request management and request fulfilment process and to improve the overall operation efficiency.

In HappyFox Service Desk, Service Catalog has two key components

Catalog Groups
Catalog Items

Using catalog groups and catalog items,

Service desk admins can organise and present the service and product offerings in a structured manner to the end-users.
This hierarchical structure will enhance user experience by presenting a structured and organised view of the available offerings, making it easier for employees or end-users to find and select the services that align with their needs.
Additionally, it simplifies the process of request management, contributing to a more efficient service experience.

What are Catalog Items?

Catalog item represents an individual service or product or resource that will be available for the users to request or access through the service catalog. Each catalog item provides detailed information about a specific service, including its description, features, specification, pricing (if applicable), and instructions on how to request or utilize the service. Catalog items are typically organized within catalog groups to create a structured hierarchy within the service catalog.

For example, in an IT service catalog, catalog groups could represent different types of service categories such as Hardware, Software, Network Services, Security Services, etc. Each catalog group would contain the relevant items or services associated with that category.

CATALOG	CATALOG GROUP	CATALOG ITEM	DESCRIPTION
IT Service Catalog	Hardware	Apple MacBook Pro	High-performance laptop for professionals.
	Hardware	Dell Precision	Workstation-class laptop for design and engineering tasks.
	Software	Microsoft Office	Suite of productivity applications for document creation and more.
	Software	Adobe Creative Suite	Comprehensive software suite for creative and design professionals.
	Network	VPN Access	Secure remote access to the organization's internal network.

Required Permission

Manage Catalog Items

You will need the above permission to view the Asset Management module within the Service Desk.
This is a Team level - Managerial Permission.
The above permission will be available under Roles and Permissions > Role Type: Team > Managerial tab > Service Catalog Section.

How to create a Catalog Item?

Navigate to Main Menu > Service Catalog > Catalog Items sub module
Click on the +button. This will open the Create Catalog Item right panel
The following details will be available in the form

FIELDS	DESCRIPTION
Name*	Name of the Catalog Item
Short Description	A short description of the catalog item.
Description	An elaborated description of the catalog item. You can make use of the rich text editor here.
Catalog Group*	Choose the catalog group to which the item should be associated
Cost	Specify the cost of the item here.
Show Cost to Requester	You can enable this toggle to show the cost of the item to the Requester in the Service Catalog.
Item Image	You can attach a sample image of the item here. Note: We support PNG and JPG formats. Catalog image dimensions larger than *200200** will be shrunk to fit
Requester Form + Additional Fields	Additional Custom fields of the catalog item
Item Visibility	There are two visibility settings available as follows, Visible to all Requesters - Choose this setting to make the catalog item visible to all the requesters Visible to specific Requester Groups - Choose this setting to make the catalog item visible to only a specific requester group(s). Select Requester Groups - Choose the requester groups here

*mandatory fields

Click on Save button
A new catalog item will be created and you will be directed to the Catalog Item details page.
You can configure other form fields and settings for the catalog item here in the right section.

Overall, Catalog Items provides a structured and detailed information of the service offering, making it easier for employees or end-users to find and select the services that align with their needs.

Catalog Items - Listing Page

All the catalog items created will be listed in this page along with the image and the key information of the item.
You can search for an item using the search box at the top of the page.

Edit Catalog Item

You can initiate the edit action in two ways from the listing page,
- By clicking on a catalog item row or,
- By clicking on the more options icon (three dots) on the rear end of a row and then choose Edit.

This will open up the Edit Catalog Item Page
You can update or add the required fields and then click on Save to update the changes done.

Delete Catalog Item

You can initiate the delete action by clicking on the more options icon (three dots) on the rear end of a row and then choose Delete.
A Delete Confirmation popover will be displayed that this action cannot be reversed.
Click on Delete to delete the catalog item.