In HappyFox Service Desk, now you have the ability to generate a printer-friendly version of an incident ticket. This can be done either individually or in bulk for multiple tickets. Additionally, you can use this functionality to create a PDF version of the ticket for further documentation or sharing purposes.

To print an individual ticket at HappyFox Service Desk, follow these steps:  

• Log in to HappyFox Service Desk. 

• Go to the "Incidents" section in the left pane.

• Open the specific ticket you wish to print.

• Click the "more actions" menu in the top-right corner, then select "Print."
   

Note: To print multiple tickets, select the desired tickets from the incident listing page and click the print icon in the top-right corner.
 

• A print preview of the ticket will open in a new tab.

• Choose the information you want to include in the printout using the available filters:

  • Requester Info 

  • Additional Info (Ticket Info) 

  • Incident Info 

  • Resolution 

  • Replies 

  • Private Notes 

  • Original Messages 

  • Activity Log 

• After selecting the desired information, click on "Print Ticket." Your browser's print dialog box will open, allowing you to adjust settings and confirm the print action.